Conversation settings

Set these on the editor’s Conversation tab. The defaults suit most agents.

Turn-taking

How the agent decides the caller has finished speaking.

Semantic (recommended)
Voice activity

Understands when the caller has finished their thought, not just when they pause. Set its Eagerness:

Eagerness	Behaviour	Good for
Auto (default)	Adapts to the conversation	Most agents
Patient	Lets callers take their time	Interviews, tutoring
Balanced	Replies at a natural pace	General conversation
Eager	Replies as soon as it can	Quick questions and answers

Replies after a set silence. Predictable, but it can cut people off mid-thought.

Setting	Range	Default	What it does
Silence	100–3,000 ms	500 ms	How long a pause ends the caller’s turn
Sensitivity threshold	0–1	0.5	Higher needs louder speech. Raise it for noisy places.
Prefix padding	0–2,000 ms	300 ms	Audio kept from just before speech is detected

Interruptions

Callers can interrupt (on by default): the agent stops talking as soon as the caller speaks. It remembers only the part of its reply the caller actually heard, and the transcript shows that part. Turn it off to have the agent finish every reply, even when the caller talks over it.

Noise reduction

Filters the caller’s audio before the agent hears it.

Option	For
Near field (default)	Callers on headsets, laptops and phones
Far field	Speakerphones, kiosks and meeting rooms
Off	No filtering

Reasoning

How much the agent thinks before it answers.

Option	Behaviour
Minimal	Fastest replies, for simple conversations
Low (default)	Quick and capable. Recommended for most agents.
Medium	More thoughtful answers, a little slower
High	Most thoughtful and slowest, for complex reasoning

Maximum call length

Every call ends after this, from 1 to 60 minutes. The default is 10 minutes. The caller sees a countdown, and when time is up the call ends with Time’s up.

Defaults

A new agent starts with these settings (some templates change them):

Setting	Default
Turn-taking	Semantic, eagerness Auto
Voice activity settings	Silence 500 ms, threshold 0.5, prefix padding 300 ms
Callers can interrupt	On
Noise reduction	Near field
Reasoning	Low
Speaking speed	1.00×
Maximum call length	10 minutes
End call tool	On

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Turn-taking

Interruptions

Noise reduction

Reasoning

Maximum call length

Defaults

​Turn-taking

​Interruptions

​Noise reduction

​Reasoning

​Maximum call length

​Defaults

Turn-taking

Interruptions

Noise reduction

Reasoning

Maximum call length

Defaults