Calls and transcripts

The calls list

Column	Meaning
Started	When the call started
Agent	The agent’s name (on the all-agents list)
From	Share link, Embed (the widget or an iframe) or Test call
Duration	How long the call was live
Cost	What the call cost, to four decimal places
Ended	Why it ended. See below.
Status	In progress, Completed, or Didn’t connect (it never went live)

Call details

Click a call to see:

Agent, Started, Duration, Cost, From, Voice, Ended

Replies: how many times the agent spoke

Interruptions: how many times the caller cut the agent off

Tool calls: how many times the agent used a tool

Webhook: No webhook, Delivered (200), Failed (status) or Couldn’t reach it

Call ID: matches call.id in tool requests and the post-call webhook

…and the transcript, as a conversation between the caller and the agent. It arrives when the call ends.

When the caller interrupts, the agent’s line shows only the part they heard. The caller’s words are transcribed from their audio.

How calls end

Ended	Meaning
Caller ended the call	The caller clicked End call
Caller left	The caller closed the page or lost their connection
Agent ended the call	The agent used End call after saying goodbye
Time up	The call reached the agent’s maximum call length
Start failed	The call couldn’t start, for example because the account’s balance was too low

Other values mean the connection dropped during the call.

The calls list