> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talking-avatar.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls and transcripts

> Every call to your agents, with its transcript, cost and how it ended.

Every call is kept with its transcript, whether it came from the share link, an embed, or a test call.

* **All agents:** **Recent calls** at the bottom of the **Voice agents** page.
* **One agent:** the agent's **Calls** tab.

While a call is in progress, the list refreshes itself.

## The calls list

| Column | Meaning |
| - | - |
| **Started** | When the call started |
| **Agent** | The agent's name (on the all-agents list) |
| **From** | **Share link**, **Embed** (the widget or an iframe) or **Test call** |
| **Duration** | How long the call was live |
| **Cost** | What the call cost, to four decimal places |
| **Ended** | Why it ended. See [below](#how-calls-end). |
| **Status** | **In progress**, **Completed**, or **Didn't connect** (it never went live) |

## Call details

Click a call to see:

* **Agent**, **Started**, **Duration**, **Cost**, **From**, **Voice**, **Ended**
* **Replies:** how many times the agent spoke
* **Interruptions:** how many times the caller cut the agent off
* **Tool calls:** how many times the agent used a tool
* **Webhook:** *No webhook*, *Delivered (200)*, *Failed (status)* or *Couldn't reach it*
* **Call ID:** matches `call.id` in tool requests and the post-call webhook

…and the **transcript**, as a conversation between the caller and the agent. It arrives when the call ends.

> [!NOTE]
>
> When the caller interrupts, the agent's line shows only the part they heard. The caller's words are transcribed from their audio.

## How calls end

| Ended | Meaning |
| - | - |
| Caller ended the call | The caller clicked **End call** |
| Caller left | The caller closed the page or lost their connection |
| Agent ended the call | The agent used **End call** after saying goodbye |
| Time up | The call reached the agent's maximum call length |
| Start failed | The call couldn't start, for example because the account's balance was too low |

Other values mean the connection dropped during the call.

## Deleted agents

Calls to a deleted agent stay in the list, with the agent's name followed by *(deleted)*.


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