> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talking-avatar.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# What callers see

> The call page, step by step, and the messages a caller can get.

Callers use the agent's call page: the share link, or that page inside your website's widget or iframe. It works in current Chrome, Edge, Firefox and Safari, on desktop and mobile. There's nothing to install and no sign-in.

## A call, step by step

**1. The call page**

Shows the agent's name, its avatar and *AI voice agent · talk with your microphone*, with a **Start call** button.

**2. Start call**

The browser asks for microphone access. While the call connects, the caller sees the avatar's picture and a connecting message.

**3. Live**

The avatar appears and the agent says its first message. During the call, the caller sees:

* captions of what the agent says,
* a countdown of the time left,
* a level meter for their microphone,
* **Mute** and **End call** buttons.

**4. The end**

A card says how the call ended, with **Call again** and **Close**. On the share page, ending a live call (with **End call**, the close button or <kbd>Esc</kbd>) asks *End the call?* first, so a mis-click doesn't hang up.

Muting sends silence instead of the caller's voice, so the agent waits for them.

## Messages

| Title | Shown when |
| - | - |
| **Call ended** · *Thanks for talking with …* | The caller or the agent ended the call |
| **Time's up** | The call reached its maximum length |
| **Microphone needed** | The browser blocked the microphone. Allow it in the browser's site settings and try again. |
| **Couldn't connect** | The call couldn't start, for example because of the caller's network |
| **Call limit reached** | This caller has made many calls to this agent recently. They can try again later. |
| *This agent isn't available.* | The agent is turned off, deleted, or private and opened without a valid link |
| *This link has expired.* / *This link has no calls left.* | A [private link](https://docs.talking-avatar.dev/voice-agents/private-agents.md) can't start more calls |
| *This agent can't take calls right now.* | The agent's account can't start calls, for example because its balance is too low or its spending limit is reached |

> [!TIP]
>
> If callers see *This agent can't take calls right now*, check your [balance](https://docs.talking-avatar.dev/dashboard/billing.md) and [monthly spending limit](https://docs.talking-avatar.dev/dashboard/billing.md#monthly-spending-limit). The message never tells callers about your balance.

## Privacy

Callers' audio is used to understand them and generate the agent's replies. Each call's transcript is kept for the agent's owner, in the dashboard and in the post-call webhook. The call page doesn't use analytics, session recording or a support chat. See the [Privacy Policy](https://talking-avatar.dev/privacy).


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